With the IHG® Clean Promise, guests are reassured that at Hotel Indigo Karuizawa: Good isn’t good enough – we’re committed to high levels of cleanliness. We continually review our cleaning standards and introduced IHG Clean Promise to further strengthen our hygiene standards. We also maintain social distance and operate in accordance with guidance from government and health authorities to ensure the safety of everyone in the hotel. We apologise for any inconvenience this may cause and appreciate your understanding and cooperation.