Hotel Indigo Karuizawa is pleased to announce the establishment of our “Commitment to LGBTQ+ Equality and Inclusion.” Guided by IHG Hotels & Resorts’ corporate philosophy of “True Hospitality for Good,” we are committed to fostering an environment where everyone can feel safe, welcomed, and empowered—both as our guests and as our colleagues. For more details, please refer to the link.https://karuizawa.hotelindigo.com/en/policy_lgbtq+/

Mari Takara, General Manager, won second place in the Best General Managers Japan category of the 「Travel+Leisure Luxury Awards Asia Pacific 2025」.

From May 12 to June 13, 2025, construction work will be performed in the parking lot area to install new EV charging stations. Please be advised that some of the work will be noisy and vehicle areas will be restricted on certain days.

In light of various regulations requiring companies to address customer harassment, including guidelines from the Ministry of Health, 　Labour and Welfare and some local government ordinances, we have established a unified "Basic Policy on Customer Harassment" 　for all IHG ANA Hotels Group Japan properties. 　This policy is designed to ensure compliance across the hotel group and to protect both our employees and our brands. We appreciate your understanding. https://karuizawa.hotelindigo.com/en/policy_customer_harassment/