In light of various regulations requiring companies to address customer harassment, including guidelines from the Ministry of Health, 　Labour and Welfare and some local government ordinances, we have established a unified "Basic Policy on Customer Harassment" 　for all IHG ANA Hotels Group Japan properties. 　This policy is designed to ensure compliance across the hotel group and to protect both our employees and our brands. We appreciate your understanding. https://karuizawa.hotelindigo.com/en/policy_customer_harassment/