SPA TREATMENTS
The SPA by HARNN offers well crafted spa treatments by internationally trained therapists.
Each spa experience is personalized and tailored to enhance your well being – relaxing, comfortable and uplifting.
Spa
THE SPA BY HARNN
Discover an elevated spa experience designed for your comfort and well-being.
The Spa by HARNN has been awarded Best Luxury New Hotel Spa – ASIA and Best Luxury Boutique Spa – EAST asia by the World Luxury Spa Awards 2023.
Recharge and rejuvenate with world class treatments and products in your neighborhood retreat.
This service is also available for those who do not have a reservation for overnight stay.
Opening hours: 12:00-20:00/Open year round
【WEDNESDAY LADIES DAY】
Every Wednesday, get 10% off for every retail purchase of 10,000 JPY.
SPA TREATMENTS
SPA RETAIL AND HOME CARE
SPA RETAIL AND HOME CARE
Our spa boutique is the home of superior body and hair care products, as well as a full home spa range designed to make your personal space a calm and peaceful environment. Gift sets and items are also available, which make perfect presents for every occasion.
BOOK YOUR TREATMENT
BOOK YOUR TREATMENT
To make a reservation, you may send an email to Spa.INDKaruizawa@ihg.com, call us at 0267-42-1100, or use the booking button below to fill out a reservation form.
TERMS & CONDITIONS
Spa User Guide
Reservations
To make a reservation at The Spa by HARNN, please contact us via the “Instant Service” button on your room phone or email. Credit card details are required to confirm your booking.
Email address: Spa.INDKaruizawa@ihg.com
Arrival time
The time of your appointment is the start of your treatment. In the event that you arrive after your reserved time, your treatment may be shortened. We recommend that you arrive 20 minutes before your scheduled treatment time to allow time for changing and consultation. If you would like to use the public baths before your treatment, please come to the spa reception as early as possible.
Health conditions
It is important that you inform us at the time of booking if you have any medical conditions that we should be aware of, such as allergies, especially if you are pregnant or have high blood pressure. Our receptionists will be happy to suggest treatments that are suitable for your condition. You will be asked to fill in a consultation form when you check in at the spa. Please refrain from consuming alcohol before or after your treatment.
Valuables and personal belongings
Please leave valuables in the in-room safety deposit box. The Spa is not responsible for theft or loss of valuables.
Spa etiquette
In order to maintain a relaxing environment for all guests, please refrain from loud conversations, use of mobile phones and smoking in the spa.
Cancellation Policy
Guests
Cancellations and changes up to 4 hours prior to the appointment are free of charge. Cancellations less than 4 hours prior to the appointment will be charged 50% of the full rate, cancellations less than 2 hours prior to the appointment or no-shows will be charged 100%.
Visitors
Cancellations and changes made up to 24 hours before the reserved time are free of charge; cancellations made less than 24 hours before the reserved time will be charged at 50% of the full rate, cancellations made less than 12 hours before the reserved time or no-shows will be charged at 100% of the full rate. All prices include tax and service charge and are quoted in Japanese yen.
