FAQs
Please check that your registered email address is correct. Even if the email address is correct, in rare cases the email may end up in your junk mail box. Also, if you are using a mobile carrier email address, it may not be delivered due to the phone company’s server settings. Please provide us with an email address other than your carrier email, such as Yahoo Mail or G-mail. If you contact us by email reservations.hotelindigokaruizawa@ihg.com, we will resend the booking confirmation email as soon as possible.
- If you have booked directly with a hotel via the hotel and IHG website or by telephone:. Please email the Reservation Desk at reservations.hotelindigokaruizawa@ihg.com or call 0267-42-1100.
- IHG One Rewards members: If you are an IHG One Rewards member: You can change or cancel your reservations by logging in to the IHG One Rewards website and clicking on ‘Manage Reservations’.
- If you have made a reservation through a travel agent or a general hotel booking website, the hotel is unable to make changes or cancellations. Please contact the travel agent or website where you made the reservation.
This can be done either by telephone or by booking on the website, subject to availablility
All payments are settled locally. Payment can be made by cash or by various credit cards. Electronic money and prepaid cards are not accepted.
No children’s supplement rates are available.
Children under 12 years of age are not included in the room capacity and stay free of charge.
For guests aged 13 to 17, the accommodation fee will be the same as that of adults.
Basic Cancellation Policy: 5 days prior to check-in After 6:00 p.m. local time, 100% of the room charge will be charged.
Basic Cancellation Policy has been changed as above effective for new reservations made from April 1, 2024.
Please confirm the cancellation policy on the confirmation screen before booking. Please refrain from cancelling on the day or cancelling without prior notice. Please note that we may refuse your next and subsequent bookings.
We do not have accommodation facilities for pets, but we do have dog-friendly seating available in the restaurant. However, we do not accept reservations in advance and may not be able to accommodate your pet depending on availability on the day of your visit.
Day use plans are not available; please use our 24 or 30 hour stay plans. You can also sign up for IHG One Rewards and enjoy late check-out as a member benefit from your first stay (subject to availability).
We have an anniversary plan that includes a meal with a whole cake and champagne. For more details, please call 0267-42-1100. We can also arrange cakes and flowers for an additional fee.
Capacity varies according to room type.
- Suite room & Garden View Room is able to accomodate up to 3 people with a Twin or King bed together with a sofa bed.
- River View Rooms are able to accomodate up to 2 people. These rooms cannot be furnished with a sofa bed.
- Children under 12 years old not using their own bed are not included in the above capacity.
Requests are accepted but cannot be guaranteed in advance. Please note that requests may not be accepted during busy hotel periods.
Yes, we are able to accommodate people in wheelchairs. Please inform us at the time of booking that you are using a wheelchair and we will allocate an accessible room. Due to the structure of the hotel, there are some steps when moving from one building to another. If you need assistance, please ask a nearby staff member.
We recommend the Accessible Twin Garden/River View rooms, which are barrier-free. When booking via the booking website, please select this room type and then select your preferred stay plan.
We recommend making reservations in advance to ensure we can accommodate you. For walk-ins, we only seat parties on a first come, first served basis. You can also make a reservation online via phone or the “restaurant reservation” button on the homepage.
Most of the time we accept bookings from both guests and visitors to the hotel. There may be times when we cannot accept bookings from visitors during peak times, e.g. summer holidays. Any exclusion dates will be published on the restaurant page.
There is no private room available for small groups. Kagaribi 2F private dining (capacity 90 people) can be hired for events. Please contact the sales and events team for details.
sales.karuizawa@ihg.com
Basic reservations: one night’s accommodation fee will be charged for cancellations made from 6:00 PM on the day before check-in.
Additionally, for reservations made through the website, the cancellation policy may vary depending on the stay plan. Please be sure to check the cancellation policy on the plan details page or the reservation information input page.
Corporate and individual groups can use the second floor for private dining.
Please contact our sales and event team if you are considering booking the space during business hours between (Monday-Friday 9am-6pm) on TEL: 0267-46-9430
If you let us know in advance about your allergies or special dietary requirements, we will do our best to accommodate your request. We will also do our best to accommodate your requests on the day, but will be able to cater better if we know in advance.
The hotel is non-smoking in both rooms and common areas. We have a smoking space outdoors, so please ask the front desk at check-in for details.
The hotel’s public baths are not natural hot springs, but open-air carbonated baths. There is also an indoor bath and a sauna.
Free WiFi is available in guest rooms, lobby and private dining rooms.
We operate a free shuttle bus from Karuizawa Station.
From Karuizawa Station South Exit Rotary 14:50 / 15:40 / 17:00 / 18:00
From the Hotel 09: 30/10: 00/11: 00
For more information, see the Access page.
There is free parking available for 178 vehicles. In addition, two EV chargers are available.
For more information, see the Access page.
The hotel is divided into an accommodation wing, a lobby wing, a restaurant wing and a spa wing. The hotel’s facilities and opening hours are as follows.
- All-day dining KAGARIBI 6:30 – 22:00
- Fitness centre is open 24 hours a day. Fitness clothes and shoes are not available for hire.
- Spa by HARNN 12:00 – 20:00
- Large public baths (indoor bath, open-air carbonated bath, sauna) 6:00 – 23:00
- Lobby Lounge 10:00 – 22:00
We do not have dedicated wedding packages or facilities, but private dining rooms on the 2nd floor of KAGARIBI are available for after-parties and other small events.
For details of the facilities, please click here. There are areas of the venue that can be arranged for parties, so please feel free to contact our sales team for more details.
At Hotel Indigo, the neighbourhood we refer to is the area within a 5 km radius of the hotel. Every Hotel Indigo begins with its own, unique Neighborhood Story. The Neighborhood Story is woven through every touchpoint of the guest journey, capturing the spirit of the neighborhood with experiences that’s genuinely local, full of discovery, and truly memorable. Hotel Indigo neighbourhood hosts bring local insights and untold stories that give our guests a unique perspective on the area. All of the staff in the hotel are ‘Neighbourhood Hosts’ and can recommend places to visit nearby.
At IHG® Hotels & Resorts, our family of brands offers you a world of choices. From everyday essential travel to luxury escapes and budget-wise staycations, find an ever-growing collection of welcoming experiences. We have 17 hotel brands and more than 6,000 hotels in over 100 countries around the world. If you want to know more, please visit this site.
IHG®One Rewards is one of the world’s largest loyalty programmes, offering members exclusive services and benefits at IHG® Hotels & Resorts worldwide. For more information, click here.
Please contact our PR department for media enquiries during business hours (Mon-Fri 9am-6pm).
Hotel Indigo Karuizawa Sales & Marketing Public Relations TEL : 0267-46-9430
Under certain conditions, various facilities in the hotel can be used as filming locations. Fees and conditions vary depending on the content of the filming, so please contact the public relations department for more information during business hours (Mon-Fri 9am-6pm).
Hotel Indigo Karuizawa Sales & Marketing Public Relations
TEL : 0267-46-9430
