Commitment to LGBTQ+ Equality and Inclusion
Hotel Indigo Karuizawa, guided by the IHG Hotels & Resorts corporate philosophy “True Hospitality for Good,” is committed to creating a safe and welcoming environment for everyone to stay and work comfortably.
We respect the dignity of every individual—guests and employees alike—and are committed to fostering an inclusive environment, and do not tolerate any form of discrimination. In particular, we strictly prohibit unfair discrimination or exclusion based on sexual orientation, gender identity, or gender expression. We remain dedicated to contributing to the realization of an inclusive and equitable society.
Expectations and Code of Conduct for Employees
We expect all employees to embrace identities in an inclusive manner, including sexual orientation, gender identity, and gender expression, and to treat each other with dignity and respect. A workplace where LGBTQ+ individuals and their allies can feel safe and supported is built upon the understanding and actions of every employee. Any conduct based on discrimination or prejudice will be addressed promptly and appropriately in accordance with our internal policies.
Corporate Commitment to Employees
Our hotel recognizes its responsibility to create a workplace where all employees are respected and treated fairly. We are committed to respecting all individuals, including their sexual orientation, gender identity, and gender expression, and to fostering an inclusive culture free from discrimination and prejudice. We strive to provide a safe working environment where every employee feels supported, along with ongoing education and resources.
IHG Human Rights Policy
As part of the IHG Group, our hotel is fully committed to upholding the Human Rights Policy established by IHG. We ensure equal opportunity in all aspects of recruitment and employment, and strive to create a workplace that respects and embraces diversity. We believe that a fair and inclusive environment not only empowers our team members to thrive, but also enhances the quality of hospitality we provide to every guest.
IHG Supplier Code of Conduct
We are committed to promoting a culture of inclusion where everyone feels safe, respected and valued and to providing equal opportunity in all hiring and employment practices. Workplace decisions are made based on individuals’ suitability for the job and without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by applicable laws.
Message from the General Manager
At our hotel, we are proud to pursue PRIDE Index certification as a reflection of IHG’s philosophy of True Hospitality for Good—a commitment to offering sincere, compassionate hospitality to all, and making a positive impact on society.
This philosophy guides us in creating spaces where everyone, including members of the LGBTQ+ community, feels safe, respected, and truly welcome.
We believe our hotel should be more than just a place to stay—it should be a space where people connect, feel at ease, and are free to be themselves. To make this possible, we foster a workplace where every team member can thrive in an environment that values and celebrates diversity. Such a culture empowers our team to deliver warmer, more creative, and more authentic service.
For our guests, this inclusive approach builds deep trust: “This hotel understands and accepts me.” We believe the essence of hospitality lies not in treating someone as special, but in making everyone feel special.
Pursuing PRIDE Index certification is our way of affirming our social responsibility and turning our values into action. As part of IHG and the local Karuizawa community, we are committed to transforming diversity into strength and helping build a better, more inclusive world.
August 19, 2025
Mari Takara, General Manager
Hotel Indigo Karuizawa
